FAQs

We hope that you enjoy browsing in our shop. We have made every effort to give the most accurate product details and pictures and we hope that you love your products when they arrive. Transactions are in Pounds Sterling and are processed securely by our Nochex Merchant Account (the payment will appear on your credit card or bank statement as "Nochex") or by PayPal. Alternatively, you can telephone us on +44 (0)1869 340 479 to reserve goods and send us a cheque. If your goods are in stock, we aim to dispatch your order within 48 hours and this will be confirmed by email. For most UK orders placed before 12pm on working days, we offer a Next Day Delivery Service, for delivery on the next working day.

Postage & packing

Our aim is to keep your postage & packing charge to a minimum. We offer a flat rate of £3.95 for UK deliveries, estimated to take 3-5 days. At checkout, you will be offered other alternatives that are available. We are delighted to deliver to BFPO addresses.

Giftwrapping

We offer giftwrapping for £3.95. This includes wrapping paper and a giftcard with the recipient's name and who the gift is from. You can also put your own wording in the comments box at the checkout.

VAT

Prices are inclusive of VAT at the standard rate. Please note that orders sent outside the EU may attract import duty and local sales taxes. These charges are beyond our control and any extra cost needs to be covered by the customer.

Returns

If you wish to return an item, please contact us within 7 working days of receipt to arrange to return it for an exchange or refund. Items should be returned unused and in saleable condition, in their original packaging. Please include a note giving your reason for the return and a copy of your invoice. We recommend that you obtain proof of postage.

Return postage will be paid for faulty items.

Contact

Telephone +44 (0)1869 340 479

Email info@carolinemcgrath.co.uk

Opening hours 10.00am – 5.00pm Monday to Friday, 10.00am - 1.00pm Saturday

Caroline McGrath, Lansdowne House, Heyford Road, Steeple Aston OX25 4SH